After Bill's funeral, the staff deals with their grief. Catherine comes back to read some private messages as part of Bill's last will. Matthew wants to believe Bill is still alive and traveling the world.
Bill is devastated when Beth has the old sandwich machine removed from the office, and Dave is horrified when she replaces it with a classic arcade machine. Lisa is so worried she's losing her smarts that she re-takes her SATs.
Mr. James is going on a fishing vacation. So Mr James can remain in touch with the office, Joe sets up a two-way satellite box. It drives the staff crazy since they must take it around the office. Also, a new complaint box is installed and promptly abused.
The office thermostat is broken, and the heat is getting to the staff, with everybody in the office having delusional daydreams. Dave deals with low station ratings.
Bill's recent purchase of a cane aggravates Dave. Matthew is concerned that Joe hates him. Dave is not prepared for the annual staff retreat and is upset with Lisa for not informing him about it.
When Catherine is out sick, Bill puts Joe on the air in her place, expecting him to do badly. At the same time, Beth is inexplicably fascinated by Mr. James' weird, nerdy nephew.