Fawlty Towers (TV Series)

Communication Problems (1979)

Connie Booth: Polly Sherman

Photos 

Quotes 

• Mrs. Richards : [to Polly, acidly]  Isn't there anyone else who could help me? Really! This is the most appalling service I've ever...

  Polly : What a good idea. Manuel? Could you lend Mrs. Richards your assistance in connection with her reservation?

  [Manuel looks around, confused] 

  Mrs. Richards : [to Manuel]  Now, I reserved a very quiet room with a bath and a sea view. I specifically asked for a sea view in my written confirmation, so please make sure I have it.

  Manuel : Que?

  Mrs. Richards : What?

  Manuel : Que?

  Mrs. Richards : Kay?

  Manuel : Si.

  Mrs. Richards : Sea?

  [Manuel nods] 

  Mrs. Richards : Kay, sea? Kay sea? What are you trying to say?

  Manuel : No. No, no, no. Que... what.

  Mrs. Richards : Kay Watt?

  Manuel : Si, que: what.

  Mrs. Richards : C.K. Watt?

  Manuel : Yes!

  Mrs. Richards : Who is C. K. Watt?

  Manuel : Que?

  Mrs. Richards : Is he the manager, Mr. Watt?

  Manuel : Oh, manajer!

  Mrs. Richards : He is?

  Manuel : Ah, Mister Fawlty!

  Mrs. Richards : What?

  Manuel : Fawlty!

• Mrs. Richards : [Scolding Polly for not revealing where her eyeglasses were located]  Are you blind? They were on my head all the whole time, didn't you see?

  Polly : Yes!

  Mrs. Richards : Didn't God give you eyes?

  Polly : Yes, but I don't use 'em 'cause it wears the batteries out.

• [Mrs. Richards comes downstairs for lavatory paper; Polly thinks she wants writing paper] 

  Mrs. Richards : Girl, there's no paper in my room. Why don't you check these things? That's what you're being paid for, isn't it?

  Polly : We don't put it in the rooms.

  Mrs. Richards : What?

  Polly : Well, we keep it in the lounge.

  Mrs. Richards : [aghast]  In the lounge?

  Polly : I'll get you some. Do you want plain ones or ones with our address on it?

  Mrs. Richards : Address on it?

  Polly : How many sheets? Well, how many are you going to use?

  Mrs. Richards : Manager!

• Mrs. Richards : What are you talking about, you silly little man?

  Mrs. Richards : [to Polly]  What is going on here? I ask him for my room and he tells me the manager is a Mr. Watt, aged forty.

  Manuel : No, no, no, no. FAWLTY!

  Mrs. Richards : He's faulty? What's wrong with him?

  Polly : It's all right, Mrs. Richards. He's from Barcelona.

  Mrs. Richards : The manager's from Barcelona?

  Manuel : No, no, no, he's from-a Swanage.

  Polly : And you're in 22.

  Mrs. Richards : What?

  Polly : You're in Room 22. Manuel, take these cases up to 22, will you?

• Sybil Fawlty : [Basil won some money on a horse and he doesn't want Sybil to know because she's very against gambling so Polly is pretending it's her winnings]  Polly?

  Polly : Yes, Mrs Fawlty?

  Sybil Fawlty : What was the name of the horse?

  Polly : The name?

  [Basil, overhearing this quietly comes running into the dining-room] 

  Polly : I've gone blank.

  [Basil frantically tries miming the answer by flapping his arms] 

  Polly : Birdbrain.

  [Basil nods no] 

  Polly : No, no. That came in third. Uh...

  [Basil points at Sybil] 

  Polly : Fishwife.

  Sybil Fawlty : What?

  Polly : [Basil tries pointing at his zipper]  Fly! Fly!

  [Basil points at Sybil again] 

  Polly : Flying tart!

  [another wrong answer] 

  Polly : No, no. It got off to a flying start and it's name... was dragonfly.

  [Basil hightails it]