When the man on the phone asks the cost of butter cream, Lucy tells Viv the light chocolate is $1.40 a pound, and the dark chocolate is $1.35. When Viv repeats the information into the phone, she reverses the prices. However, under this circumstance that Lucy and Viv were tied up, responding to an unwanted call is such a nuisance. Viv's dialogue is more like normal and acceptable.