There is a blizzard in Chicago which means some of the staff must work double shifts.
Banfield and Morris are at a conference in Omaha and they are stuck in a bar, unable to fly back to Chicago. Morris gets to sing "Let It Snow" in the bar as they wait, and later Banfield, after a few too many drinks, sings "I Love Rock and Roll." They decide not to sing "White Christmas."
Neela is giving a deposition in the lawsuit, and talks too much - against her lawyer's advice. Chaz helps treat a girl from a car crash who dies, and has to tell her younger brother. Chaz can't do it and asks Brenner for help. Gates was at home and allowed Alex and Sarah go to a party. Alex ends up in the ER needing surgery. Sam is upset, Sarah is upset and Gates will bring back fresh clothes for Sam.