When Abby's (Rachael Carpani) attempt at CPR fails to revive a man who collapses in front of her and Lina (Marisa Ramirez) is unable to get through to 911, the two of them decide to investigate piles of delayed 911 response complaints. Meanwhile, Kowalski family secrets are unearthed when Donnie (James Thomas) tries out for the SWAT team.—Anonymous
The search for a family childhood picture of Dannie for a birthday surprise reveals that he was adopted and never told, and Abby quickly spills the beans to the other brothers. Lieutenant Papadol duly forbids an illegal IA investigation of allegedly neglectfully slow response times at the city's understaffed emergency dispatch, yet Abby persevering happens to help solve a recent wave of bank robberies.—KGF Vissers