The last of ten programmes. 'If you want to get anything done in this country you've got to complain until you're blue in the mouth' says John Cleese in his famous 'Dead Parrot' confrontation with shopkeeper Michael Palin. But to whom? Brian Redhead finds out about the consumer watchdogs who look after the public interest. Plus a film of a Trading Standards Officer at work, a look at how Which magazine tests products for its reports, and the question 'Are we getting value for money from all this consumer protection?'