Review of The Call

The Call (II) (2013)
5/10
Promising Start, Disappointing Finish
4 October 2013
Warning: Spoilers
'The Call' is a drama/ action film starring Halle Berry who plays a 911 operator. She goes through a traumatic day at work after failing to save a young girl from being kidnapped and brutally murdered. Six months on, she finds herself in that situation again and is determined to save the killer's next victim.

A lot of films now take the 'everything approach' - where the story involves an entire city under siege or a full country in peril. 'The Call' does not do this; it has a very niche story which really only revolves around three characters - the victim, the serial killer and the call operator. Despite the small scale, it proves to be gripping. The opening act where we see Jordan (Halle Berry) try her best to protect a teenage girl from the killer intruding her home is tense and becomes quite scary. Because the audience goes through this ordeal with her, they can understand why she has been left so shaken and doubting her own ability.

Six months later she is training new recruits and finds herself taking a call from yet another terrified teenage girl who has been kidnapped. Suddenly, she is thrown back into her old job and has to try to make sure history does not repeat itself. Most of the film is the phone call between Jordan and Casey (Abigail Breslin) who is trapped in the boot of the killer's car. Having over an hour of exchanges via phones can make a boring movie but 'The Call' keeps you interested every step of the way as you see the pair think of new ways to draw attention to the car.

Halle Berry gives a good performance; with most of the screen time dedicated to her it would have been easy for her to become boring. She portrays her character in a very realistic manner for most of the film unlike the rest of her workplace. Her colleges are overly friendly, strange people who do not appear to do anything else but watch Jordan with pride, all misty-eyed. Her 'hard-ass' boss doesn't actually act like a hard-ass at all! In fact, she is very understanding and helpful! Abigail Breslin gave a decent performance - all her character did was cry and scream but if a person was stuck in the boot of a car, all they could do is scream and cry anyway. The serial killer does not really get enough time to cover his back story; the audience gets brief flashes of a shrine in his office for his dead sister and there are also a few possible hints of incest. He just looks like a normal guy you could walk past on the street. His performance starts off pretty restrained and creepy but slowly develops into more of a maniac in a horror B-movie.

Unfortunately, 'The Call' takes a turn for the worst; the final act jumps off realism and dives down into the depths of stupidity. It becomes less gripping and more befuddling to the audience as we see Jordan take matters into her own hands and set out to find Casey herself. When we see the killer's lair (which literally looks like every other killing room in movie history) the audience gains a better understanding of his motive. There is a terrifying sequence where he prepares his victim and we realise he was more than one murder under his belt. Despite being given some more information about the killer, a lot is left out and by the end the audience still does not fully understand his reasoning.

The final act is quite generic and boring and sends the film spiraling downhill as a result. It is very reminiscent of the finale of 'Silence of the Lambs' as it turns out Buffalo Bill and this killer are not so different. The last 20 minutes are not all bad; there are some scenes thrown in to really creep the audience out and bring back the suspense and tension. 'The Call' is a thriller with an ending better suited to a 'Saw' film - it does not fit with the tone of the film and it does not seem like something the characters would do. Without giving too much away, it is a dumb and lazy ending that appears to have been written up in the last minute. It is quite deflating because it doesn't quite give the audience a satisfying conclusion or give them any further information about the killer's motives.

Overall, 'The Call' had a fantastic and promising start that was dampened by its lazy ending. The story was simple but executed well and just needed a simple, positive ending to make it succeed. Unfortunately, it would appear the director and writer thought the film would be a bit too bland and tried to mix things up by adding an ending that just did not fit.
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